terms and conditions




Our site aims to make it easier for you to visit each city and at the same time facilitate contact between the various local tourist guides and customers. Our site has been carefully crafted in multiple languages ​​to make it easier for anyone to use. Techniques have been used to facilitate payments thanks to sophisticated plugins that ensure payment security.For any request, response times are incredibly short and the aim is to have a 24h chat in a short time. Our site aims to be a real community and therefore every request and need is carefully considered and analyzed.Precisely to respect the concept of community and to have maximum transparency regarding the veracity of the evaluations and opinions of customers who have actually used the service, each review will be uncensored (unless it goes against the canons of morality and therefore containing insults or swear words which will be specially moderated).







Terms and conditions and subsequent amendments refer to everything that is and passes through our brokerage site and on each device. By accessing / visiting / using and / or making a reservation you accept the terms and conditions specified having read and understood them.The service provided on our site is for personal use since the contract with the tourist guides has been drawn up differently in order to govern the commercial relations with them, and each guide in a professional way interfaces with itself in making its service through can be used and appreciated by the end customer.With, we, our (s) refer to, a site owned by Chwego Srl, each time is named, it’s referring to the company’s ownership of the site




What is of Chwego S.r.l. is a limited liability company subject to Italian law and with its registered office in Via del Grano 43, Rome, Italy. The site or platform as you want to identify it is wholly owned by Chwego S.r.l. and has full control of all its functions. Travel tour means the service that can be booked and purchased via the internet through our website with an facilitated payment method and accredited guides with a valid license.



Our service


Through we provide the opportunity to book a travel tour with a qualified tour guide and pay for it easily. By using the booking service, a legally binding contractual relationship will be established with the tour guide. With the aforementioned booking will act exclusively as an intermediary between you and the tour guide, transferring the booking details to the same and sending you a confirmation email. does not sell / offer any tourist services.On our site there are all the data provided to us by the tourist guides and all of them are provided with an extranet access for which they are fully responsible. Although carefully followed, our site cannot be free from errors that are both manifest and typing, so being difficult to maintain accuracy, completeness and correctness, we cannot be held responsible for any errors (typing, interruption of service, inaccurate / misleading information / false or a non-delivery).Rates and availability displayed on our website are the sole responsibility of the tour guide. The site has no purpose to market or support any tourist guide for quality or service level, (etc …). Our service is for personal and non-commercial use which is why you cannot insert deep-links on the website or use it to resell any good or service, or in any way use it to monitor with spiders or scrape, may in no way be used for commercial or competitive purposes.Each service that is used is completely at the expense of the guide, when on our site we read tours of a number of days, we refer to the fact that our service is limited to acting as an intermediary between the end customer and the guide, but in a autonomous could organize overnight stays or transfers at the expense of the end customer for which we assume no responsibility even though it is clearly visible on our site being one of the optional features that can be inserted on our site precisely from the guide who assumes any responsibility in case it is from you organized the aforementioned overnight stay, and is not separate from the booking of the tour of a single tour guide as as written several times our site acts as an intermediary exclusively between the customer and the tour guide.





The prices set on our site are quite competitive, each including VAT and all other taxes, duties (subject to currency exchange) and penalties. The cost of the ticket for people or groups is subject to expiry or validity as indicated on the same, the tour guide may decide to charge penalties in case of no-show or cancellation. For access to historical sites, museums or any other kind of cultural activity for a fee, the cost of the ticket included in the tour voucer organized by the guide will be present.On our site you can find economic rates for the particular service, however they may have special conditions regarding cancellation or refund, it is therefore advisable to check for the presence of such conditions.We hope to provide the services at the best prices.The currency converter should not be regarded as a real-time indicator of conversion due to the variability of exchange rates.Obvious errors are not binding, including printing errors.All special offers or promotions must be indicated as such, otherwise no rights can be claimed in case of obvious errors or mistakes.



Privacy and cookies respects your Privacy. You can look at our Privacy and Cookies Policy for more information.



Gratuity of the service



Through our site no additional cost will be charged to the customer as the cost of the service will be paid in full by the tour guide. The latter will pay a commission consisting of a percentage of the price of the service offered on after the end customer has used the service provided by the guide. Tour guides can improve their ranking by increasing visibility and reliability by increasing the number of potential bookings.Only tour guides who have a business relationship with through an independent professional assignment contract will be available on the site, is not an open platform where the end user can make his product available NO C2C. does not allow non-professional parties to offer their services.




Payment methods




The payment is charged to your credit / debit card or your bank account in a completely secure way, through third-party management. Each payment is managed for and on behalf of the tour guide and subsequently transferred to the same guide as a form of payment on your part, as the cost of the service provided and cannot be claimed in any way.

In some cases it may be necessary to pay in advance by credit card or bank transfer even for non-refundable ones. In case of use of the credit / debit card it could be charged or pre-authorized at the time of booking the Tour even without the possibility of refund. Before booking, make sure of the payment conditions for the chosen tour. cannot be held responsible for:-          Any authorized charges-          Unauthorized or presumed to be such

  • Wrong

by the tourist guide and consequently you will not be able to request the return of the cost charged to your credit card by the Tourist Guide, whether it is pre-paid rates, no-show or cancellation with penalty.The main banks or credit card companies, in case of fraud or unauthorized use of your card by third parties, bear the risk and cover all undue charges.



Information to know about prepayments, cancellation and no-shows



Having booked the Tour with the tour guide, you declare that you have taken note of the cancellation and non-cancellation policies of that guide and any other additional conditions applicable to your booking. In some cases, once the reservation has been made it will be impossible to make cancellations, refunds or changes. If an advance on the established date is necessary for the reservation, the remainder must be paid under penalty of cancellation without notification of default. Read the information regarding the booking confirmation thoroughly as conditions such as minimum / maximum age requirements may be added in special cases. A delay on payments, incorrect payment details or insufficient funds put the booking of the service at risk and could be the cause of a possible refusal of refund. For any changes to the reservation, please contact the Chat directly or the support e-mail. In case of your delay in the day or hour compared to the reservation, make sure to notify the tour guide in time and promptly, so as to avoid the cancellation of your tour, in case it is necessary our support can help you in this. does not believe that it has any obligation or liability for your delay or cancellations due to no-shows by the guide.



Email and contact with customers



By booking the Tour, you agree to receive an e-mail containing the service delivery data.The evaluation of the single tour guide can be carried out directly by the customer on our site. Read the privacy and cookie rules for more information on how you can be contacted by . is not responsible for communications between guide and customer even on the same site, so it is not possible to claim rights regarding requests and direct communications with the guide and much less cannot guarantee that each of these will be taken into consideration by the guide in question.In order to complete a reservation correctly, a valid e-mail address must be provided. We are not responsible and must not verify any incorrect e-mails, telephone numbers or credit cards.Any complaints against must be presented as soon as possible, no later than 30 days after the service is provided.




Service rating



We want to provide you with the most suitable tourist guides for you, through the filters you have set up and their previous evaluations. The stars shown on for travel guides are not determined by, but by customers, who provide a rating. Only customers who have used the service will be able to leave an opinion on, the latter could be loaded on the help page on our site, in order to provide future customers with an overview of the quality of the service offered from the guide and used partially or entirely by at its discretion for reasons such as marketing, promotional or to improve the service. Any judgment will be moderated (modify, reject, remove judgment) in case of vulgarity or content that may be deemed inappropriate. The judgment will be for informational purposes only and will in no way constitute an incentive of any kind, much less commercial.


The content deemed inappropriate by is: –        Vulgarity, sexually explicit expressions, discriminatory content, threats or incitement withhatred and violence-        Personal attacks or references to specific people-        Promotion of illegal activities-        Credit card data, emails, addresses, phone numbers and websites-        Political commentsboth the tour guide and have the right to terminate the relationship for any reason after a period of notice, as agreed between the parties. resposabilities is held responsible only for direct, immediate, actually suffered, paid or incurred damages due to the failure to comply with our obligations. The compensation may be at most equal to the cost of the booked is not responsible for any loss or damage suffered by the tour guide, or for physical injury, death, property damage or other rights (special, punitive etc.), illegal act attributable to the tour guide, false declaration of this or other business partners and their employees, including strike, force majeure or any other event beyond our cannot be held responsible for validity, adequacy, presentations, warranties or conditions in any way.Having read this contract, you declare and accept that the tour guide is solely responsible (and therefore assumes all responsibility) regarding the Tour. is not a Tour reseller. Complaints and claims regarding them must be sent directly to the Tourist Guide. disclaims any responsibility for these and any obligation regarding the does not operate in any way as an official seller of services made available on the site.Each image uploaded to our site, even as an attachment, must be personal and the person who publishes it must possess the rights. can show, make images available, use them and publish them both online and offline, in a non-exclusive, global, irrevocable, unconditional and perpetual way. The right to use the photos is granted by the author who publishes them, but does not own the photos uploaded to the has no responsibility for the photos published, the user who uploads the photos on our site must also ensure that the latter do not contain viruses, illicit or pornographic, offensive or bad taste material that does not infringe any copyright or privacy.The images that do not reflect the fees specified above will be removed by the site moderators.


Intellectual properties


Everything on, and all intellectual property rights belongs to Chwego S.r.l. (infrastructure included, reviews, and translated content). No one is authorized to copy, publish, use, derive, link, promote, integrate, combine and use our content or our brand in any way, without our written approval. Otherwise, anyone who does not comply with these clauses will have to attribute, transfer and assign such property rights to Any violation of the listedclauses and use not in accordance with the law constitutes a violation of copyright rights and therefore theft of intellectual property.


Norms and laws



Our services and terms and conditions are governed by rules and laws (and consequently interpreted) by Italian laws. Any consumer who makes use of the contents of our site unduly and therefore without our written permission and is outside of Italy must keep in mind that the laws of their country of residence may be used in court. Any dispute arising from these terms and conditions must be submitted only to the courts of Rome, Italy, while an appeal against the consumer will be presented in the consumer’s country of residence. For any complaints please contact our support.These Terms and Conditions may be translated into other languages ​​which is why, being the translated version unofficial and for illustrative purposes, it loses its legal value, consequently the text in ITALIAN (the only original), the original text in Italian is on our site by selecting the Italian language or will be sent upon written request.If one of the clauses described in the following contract loses validity, all the others will continue to have legal value and the clause in question will be promptly modified or replaced with a valid and binding one that has a similar effect to the one replaced.



The Tour service is provided by, owned by Chwego Srl, a private limited liability company subject to Italian law and with registered office in Via del Grano 43, Rome, Italy and registered in the Rome Chamber of Commerce REA N ° RM – 1615331. Registered in the business register Tax code and registration number 15805601000. (Chwego Srl) is based in Rome, Italy, may be supported internationally by Support companies with internal support functions for the benefit of These companies have no ownership whatsoever on our site and nothing related to it and have no legal power. The companies in question are not authorized to act as a representative or supplier of reserves the right to modify this contract with more updated versions, any changes will be notified to the user on our site on the date of modification and consequently of entry into force, continuing to access our service and by continuing to use its features after such changes become effective, you agree to the updated version of this agreement.-All the terms and conditions are applied also to the online tour activities!


Chwego privacy policy

This contract shows our policy on the information we gather and use of our users in relation to the use of our services, those offered via our website, phone or email.

With us, our, with and sometimes in case of necessity given the possibility of use of both websites on our privacy policy, they refer to Chwego S.r.l., an Italian company with registered office in Rome.

Using our policy the user consents to the use of his personal data in order to gather and use it on our end according to how it’s described on the following personal information contract.

Even though this policy could be translated in various languages the relationship with Chwego users is better described in the original Italian version and in case of discrepancies the most valid contract will be the original Italian version, which you can visit on our website choosing the Italian language or through a request to our customer support.

Personal data treatment

All of the users’ information in relation to their use on our website including those sent or used on the latter can be gathered, transmitted or kept to improve the function of our services, its quality, the satisfaction of the user’s requests, analytics and monitoring, feedback, customizing the user’s experience, to marketize the service, assist our clients also through messages, saving backups, improve the security of the service and fulfill legal obligations.

Accounts on Chwego

Once created, every personal information on a Chwego account provided during the registration process will be saved and used, on the user’s profile name and picture or any other content that comes from it, which includes comments or other, will be shown. We could save users’ preferences. Only a few details of one’s account can be edited after signin up.

Public content

The content created by the user contributes to the improvement of our service and they’re public fruition, therefore can be seen by the other users ( pictures, ratings, posts in Chwego’s blog).


Communicating with Chwego

Using the functionalities on our website or creating an account, you consent receiving messages from other users, third parties and Chwego. We could monitor the behavior in response to communications received by Chwego or through the service. Exchanging messages with other users through you consent that these can be kept, processed, delivered, even in favor of the final user in order to reach the improvement of our service. Any communication can be moderated for questionable content ( spam, fraudulent requests or paid reviews). Regarding our communication through calls or SMS you consent to the saving of phone numbers, carriers, date, time and any other information given to us through any other means of communication. As the user can contact us, we can contact the user and we could monitor or register the communications to improve our services.

Economic transactions

Any information provided by the user for the reservation can be kept in order to make future transactions easier and sometimes it could be shared with third parties. During the payment phase the information will be encrypted and treated in a secure manner. While we could show publicly, once a client used our service, their opinions regarding the lived experience.

User activities

All of the users’ activities and the time at which they’re made can be archived, such as reservations, searches, purchases on Chwego.

All of the concepts expressed on our website, are valid in the same way on computers or mobile devices alike in every form including those of geotracking and GPS when activated.

Our website accessibility

Anyone can access our website through any devices, mobile or not, or through browser app. All of the users’ public contributions will be visible through both mobile devices and not.

Professional information

Anybody that uses our website as a partner must know that the vast majority of the information that they themselves insert can be publicly used in order to improve the whole service and therefore the ease the use of our website for both customer and businessman. Any information that you provide us will be treated as described above. Obviously to be on our website you sometimes need professional certificates such as patents (only when relevant to the activity).

Treatment of personal information

The inserted information will be gathered only after the signin of this privacy policy contract which gives us permission as just said of gathering the information, all of this to safeguard the privacy and rights of every single user in terms of protection of personal data. Unfortunately sometimes we will have to gather information such as reservations, for security purposes or due to laws in various states. When the customer uses or access varies functionalities on our website, they automatically accept the privacy policy norms written in this contract.


Our website gathers cookies, these can contain unique identifiers, they can be present on computers or mobile devices. Cookies can transmit information about the user and their use of the service. They can both be permanent or archived during a single session only. Our cookies have capabilities such as processing, authentication and security, preferences, notifications, advertising and analytics. We need them to better the function of the service, we could for instance check if a client already has an account, we need them to prevent fraud, protect the user’s data and to respect legal requirements, we need them to remind us about the functionalities and aspects of the service and the user needs them to allow or disable receiving notification to improve our service, we need them to get more relevant adverts and we also need them to help us understand how our website services are used by visitors. The user can edit their cookies preferences, but they’re aware that this can be harmful to the service functionalities, this can usually be done from the browser preferences.

Relationship with third parties

The user’s information could be received by third parties, such as services providers, insersionists, partners, generic or anonymous information, sales of assets, links, legal controls and communications, activities present on Chwego, integration with third parties. We allow use of cookies thought services in order to gather the same type of information as that gathered by Chwego and for the same goal. We can’t guarantee our access on cookies used by them. It could be possible to deny said authorization contacting the third parties themselves, but this doesn’t guarantee that said ad will be blocked or not shown to the user. All of the information relative to the public mentioned above can be viewed and used by third parties. We could share information provided by the user or related to him to third parties so that they can fulfill the user’s requests directly. We provide information given or related to the user with our main companies, subordinates or we can give them to other companies and we ask the people mentioned above to respect this form. We could verify and eventually share user data, or data related to him, if for legal reasons we have to ( search warrants, legal measures, legal process, subpoenas or other reasons such as law). In order to prevent, be sure or discover anything illegal, or to safeguard our rights, our reputation, our properties, our affiliated companies or our users’ properties. If a user has any complaints on Chwego and reports specific content, we can share said complaint with its author, giving them a chance to reply. Our website could contain links that redirect to third party websites, such as those who direct to the selected activity website. Chwego denies any responsability in terms of privacy with eventual information shared by said third parties. If a user logs in or signs up on Chwego through social platforms (Facebook, Google, Twitter, Instagram, etc…) we can receive information about the user from these platforms. In the case of a user interacting with companies present on Chwego choosing to share his data (personal data sent to a certain company) said company shall receive any information the user decides to share

Account closure and stored data

One’s account can be deleted only after communicating it to our customer support, which will do so quickly. Any post or anything related to the account will be deleted and separated from the deleted account owner’s personal data which will be stored within the limits of the law, therefore it can be stored in our backups.

Use and consumption by minors

The use of our website by minors (<18 years for Italy) is allowed only with the authorization of their parents.


We use advanced security measures to protect our users’ data, although this doesn’t exclude every case of breach and we can’t guarantee absolute security, we will put our best efforts in protecting said data.

Contacting Chwego

Any user can contact us via the customer support “contact us” function, or at our email For security reasons we shall verify the user’s identity before proceeding to apply any change on the website.

Changes to the policy

Chwego has the right to change this contract to more updated versions, any change will be notified to our website users in the same day we edited the policy, therefore making it effective immediately. To continue to use our website after said changes are applied, the user accepts the updated policy.


Chwego Srl  is a limited liability company built and domiciled in Italy and follows the Italian Republic laws.


You can find the contracts in original language here!